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How to win friends and influence people, eventually

It’s New Year’s Eve, and this consultant pilot fish gets a call from a VP at a big customer site on the other side of the continent.

“The caller explains with considerable animation that he and his fellow execs decided at the office celebration to send the IT operations staff home and start the year-end processing themselves,” says fish.

“Things are not going well, and they expect me to talk them out of their dilemmas, as the year-end processing is super critical.”

That must have been some serious celebrating, fish thinks. And after a bit of conversation with the VP, his fears are confirmed: With these execs in this condition, the likelihood of walking them through the process is vanishingly small.

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